Refund policy

We have a 14-day return policy, which means you have 14 days after receiving your item to request a return. 

To be eligible for a return, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase. Items that are not returned in the suggested condition mentioned above, will be charged a 20% restocking fee.


To start a return, you can contact us at soccershotcv@gmail.com. Please note that returns will need to be sent to the following address: 713 Broadway Suite H, Chula Vista, CA 91910 

If your return is accepted, we’ll send you instructions on how and where to send your package. Items sent back to us without first requesting a return will not be accepted. 

You can always contact us for any return question at soccershotcv@gmail.com.

Damages and issues
Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right.

Exceptions / non-returnable items
Certain types of items cannot be returned, like custom products (such as special orders or personalized items). Please get in touch if you have questions or concerns about your specific item. 

 

Exchanges
The fastest way to ensure you get what you want is to return the item you have, and once the return is accepted, make a separate purchase for the new item.

In store purchases will be subject to the 14 day return policy for an exchange and/or store credit, no refunds.

Refunds
We will notify you once we’ve received and inspected your online purchase return, and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method within 10 business days. Please remember it can take some time for your bank or credit card company to process and post the refund too. 

In store purchases are subject to exchanges and/or store credit only.